Policies

Privacy Policy

Last updated: May 14th , 2024

Renton Smiles Orthodontics ("us", "we", or "our") operates the Renton Smiles Orthodonitcs (the "Practice") and website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Collection of Personal Information

We may collect personally identifiable information ("Personal Information") about you, such as your name, email address, physical address, and/or telephone number, that you submit to us through the Website. The Personal Information we collect through our Website may include information that you provide by filling in forms on our Website; records and copies of your correspondence if you contact us; and the details of any transactions you carry out through the Website.

Use of Personal Information

We may use the Personal Information collected from you to communicate with you, provide you with services, and for our own internal purposes, including but not limited to providing, maintaining, evaluating, and improving our services and treatments, fulfilling requests for information, providing customer support, contacting you, or informing you about changes to this Policy.

Sharing of Personal Information

Any Personal Information submitted by you through the Service is for the exclusive use of the Practice. Practice does not sell, trade, or rent any Personal Information. However, we may disclose your Personal Information to our contracted service providers to operate the Service and to provide the Practice's other products and services. Except for the foregoing, Practice will not disclose your Personal Information to third parties or government agencies unless we are required by law or if we have a good faith believe that such disclosure is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our Practice;
  • Protect and defend the rights or property of our Service and related properties;
  • Identify persons who may be violating the law, the rights of third parties, or who are otherwise misusing our Service or its related properties; and
  • As otherwise set forth in this Policy.

Security of Personal Information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your Personal Information, Practice follows generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

If we collect sensitive financial information about you (such as credit card data), that information is encrypted and transmitted to us in a secure way. The financial data is not stored by us but by the management software and merchant service providers for payment purposes only.

We also protect your Personal Information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third Party Links

The Service may contain links to third party sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Text Messaging (SMS) Terms & Conditions

We may use text messaging (SMS) technology to communicate with patients on topics relevant to their relationship with us. For example, you may receive updates related to your visits, MyChart account, billing notifications, scheduling reminders, and care management. Our use of text messaging to communicate with you is subject to this Policy and the Terms and Conditions for the Text Messaging Program.

Children and Privacy

The Practice's website does not target children under the age of 13. Practice does not knowingly solicit personally identifiable information from minors through our website. We have many young patients, but our website and services are provided to children through their guardians.

Updates to this Policy

We reserve the right, at any time, to modify this Policy. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Text Messaging Services Terms and Conditions

Renton Smiles Orthodontics may make available text messaging services in which you can receive messages from us and send messages to us on your mobile phone (the "text messaging services"). Generally, when you receive a text message from us, you consented to receive text messages from us (or a third-party text messaging service provider), or we can text you under limited circumstances under the law.

By using our text messaging services, you agree to these terms and conditions, which incorporate by this reference our Terms of Use. If you do not agree to these terms and conditions, please do not use the text messaging services. You can stop messages at any time by replying "STOP."

Opt-In

To receive text messages from us, you must opt-in to the text messaging services by following the instructions for the specific text messaging services (for example, by sending a message to us from your mobile phone or signing up through our site(s) or a third party who is our customer). By signing up for the text messaging services, you consent to the use of an automatic dialing system to deliver text messages to the mobile phone number you have provided for the transmission of these text messages. Your consent to receiving text messages from us is not a condition of purchase.

Recurring Messaging Services

If you opt-in to recurring messaging services, you will receive messages at the rate described when you sign up for the specific text messaging program. Subscribers to recurring text messaging services may receive a subscription continuity opt-in text message from time to time. This text message is to confirm that you wish to continue your subscription to the text messaging services. You must positively reply to the subscription continuity text message to remain subscribed to the text messaging services.

Interactive Text Messaging Services

If you opt-in to interactive text messaging services, the number of messages you receive will vary depending on the type of conversation in which you are engaged.

Healthcare Messages

We or through a third party send you appointment reminders and other healthcare messages, as defined by the Health Insurance Portability and Accountability Act of 1996, which, under limited circumstance, are exempt from the Telephone Consumer Protection Act and sent at the request of our practice as your healthcare provider.

Privacy

We will use the information we obtain in connection with the text messaging services per our Privacy Policy.

Cancellation

To cancel your text messaging subscription for a specific program at any time, reply "STOP" to any text message from us for that particular program. You will receive a final text message to confirm your unsubscribe request, and you will receive no further text messages from us for that specific program. You may still receive messages from us for any other text messaging program that you have opted into until you reply "STOP" to a message regarding that specific text messaging program. We reserve the right to terminate the text messaging services, in whole or in part, at any time without notice.

Help

You can reply "HELP" to any text message sent from us at any time if you need assistance with the text messaging service. We will respond with a text message that includes instructions on how to use the services and how to unsubscribe.

Text Messaging and Data Rates

Standard message and data rates may apply to any messages sent by you or us. Please contact your wireless provider with any questions regarding text messaging or data rates and plans. The number of text messages you receive will be based upon the text messaging services you sign up for, and if you continue the conversation via text message.

Account Holder

You represent and warrant that you are the account holder for the mobile phone number you provided. If you are not the account holder, you represent and warrant that you have the consent of the account holder to sign up for and use the text messaging services and to enter into this agreement. If you are not the account holder or you do not have the consent of the account holder, reply "STOP" immediately.

Carriers

Services may not be available on all carriers. We are able to deliver messages to the mobile phone carriers supported by our third party text messaging service provider, which currently include the following carriers and are subject to change at any time: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile etc.

Disclaimer

Text messages are delivered via a third-party service provider, and we do not control all factors related to message delivery. To the extent permitted by applicable law, we do not claim or guarantee the availability or performance of our text messaging services, including transmission delays, message failure, accuracy, or that the services will be error-free. Receipt of messages is dependent on your mobile service provider. The text messaging services may not be compatible with all mobile phone devices. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES, EXPRESS, IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

You acknowledge and agree that the text messages are provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the text messaging service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the text messaging services.